Terms & Policies

Important Information

This section contains important information relating to your account with City Index, including Disclaimer, General Terms, Risk Disclosure Statement and IT Security Policy.

Your account closure rights

Should you decide to close your account with City Index, you can do so by writing to us at GAIN Capital Singapore Pte Ltd, 6 Battery Road, #20-01, Singapore 049909.

If you have any open trades with us, your account will remain open until they are closed, filled or cancelled in accordance with the Terms and Conditions.

Complaints procedure

We are committed to providing a high standard of service to our customers.

If you have a complaint against City Index Singapore, we request that you contact our Client Management Team or Compliance Manager in the first instance of your complaint in writing, with all relevant details. We will thereafter investigate your complaint promptly and fully.

Client Management:
Telephone: +65 6826 9988 (International)
Email: enquiries@cityindexasia.com

Address:
GAIN Capital Singapore Pte Ltd
6 Battery Road
#20-01
Singapore 049909

If you are not satisfied with the outcome of your complaint, you may refer the matter to the Financial Industry Disputes Resolution Centre Ltd (“FIDReC”), which provides an independent disputes resolution scheme.

To file your complaint with FIDReC, you should send the necessary documents and information to: 36 Robinson Road, #15-01, City House, Singapore 068877. Alternatively, you may email to info@fidrec.com.sg, fax to 6327 8488 or call 6327 8878. Further information about FIDReC can be obtained from its website at http://www.fidrec.com.sg.

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