Service updates

Please refer to this page for all platform and service updates from City Index.

City Index Service Updates

Updated on: 26th October 2020

Margin changes

Trading hours

UK British Summer Time comes to an end on the 25th October. As a result, some markets will have changes to their opening hours until Daylight Savings Time comes to an end in the US, on the 1st November.

From 25th October, these changes include:
  • US Shares will open one hour early from 1:30pm until 8pm GMT.
  • Other instruments (including those in Asia, Australia and US time zones) will open and close one hour early.
  • US sugar, coffee and cocoa open as normal and close one hour early.
  • UK Crude Oil and Gas Oil will open at midnight and close at 10pm GMT from 28 October until 1 November.
All markets will return to normal trading hours from Sunday 1st November.

For a full list of markets affected, please visit our Market Hours page.

Chinese National Holiday: 1st – 8th October 2020

The Chinese National Week holiday period (1st - 8th October ) will result in multi-day rolls for positions held on CHN pairs leading up to and including the holiday period:

  • If you hold an open position on CNH pairs at close of business on 28th September: 9 days financing fees will be applied (covering the period rolling from 30th September - 9th October).  However, there will be a normal overnight financing adjustment applied on 9th October.
  • If you hold an open position on CNH pairs at close of business on 29th September: 4 days financing fees will be applied (covering the period rolling from 10th – 13th October). However, there will be a normal overnight financing adjustment applied on October 9th

Discontinuation of Cryptocurrency trading – 19th June 2020

As a result of upcoming regulatory changes to margin rates for marginable payment token derivatives, determined by the Monetary Authority of Singapore (MAS), we will no longer be offering Cryptocurrencies on our trading platforms from 19th June 2020. Any open positions held on Cryptocurrency markets will be closed at the available market price at 5pm on 19th June 2020. Full details of the MAS proposals are available here.

Market Volatility

Due to recent high volatility, there is a heightened risk of gapping at market open. Ensure your account is adequately funded to maintain your open positions.
Additionally, during this time some markets may become either ‘limit down’ or ‘limit up’, restricting your ability to trade them. For further information on the impacts of this see below. 

Limit down

A limit down price is the maximum sell-off permitted in a market on a single day of trading. Once this level has been reached, trading on the market may then be restricted to prevent significant volatility and potential panic selling. A limit down price is typically determined as a percentage decline in a given market, rather than a nominal decline in price.

A limit down period is imposed by an exchange (such as the NYSE) and not by brokers. It usually lasts 15 minutes but may be extended depending on the percentage decline before market open. Limit down does not impact FX trading. 

Please note that a limit down only restricts selling on the affected market(s).

Margins and spreads

In response to the high volatility, please note that spreads and margin levels may be reviewed and adjusted. Check the Market Information Sheets on our platform for the latest information.


Inactivity Fees

Our Pricing and Fees policy mentions that a small inactivity fee may be charged to clients who hold a balance in an account that has not had any activity for 36+ months (retail clients) or 12+ months (professional clients).

We can inform you that we will not be deducting any inactivity fees during the month of March 2020.