Two-Factor Authentication

City Index is committed to providing clients with a secure environment to trade. As part of this commitment, and as an additional security measure, City Index has made available Two-Factor Authentication (2FA) solutions.



  • What is 2FA?
  • Using 2FA on your trading account
  • Activating 2FA
  • Logging in after 2FA is activated
  • Disabling 2FA
  • Activating 2FA directly from MyAccount
  • FAQs

  • What is 2FA?

    Two-factor authentication is an optional layer of security that can be activated on your account at City Index.
    This feature, once activated, will require you to enter a verification code in addition to your username and password every time you log into City Index trading platform or to MyAccount where you can manage your funding and personal information.
    This form of verification of your identity provides an additional security measure and reduces further the chance of unauthorised access to your City Index account.

    Using 2FA on your trading account

    1. Activate 2FA on your City Index Trading Account (this is done once)

    2. Enter a verification code every time you log into your Trading Account and/or MyAccount


    Activating 2FA

    Activating 2FA on Desktop

    1. Log into City Index Trading Platform and choose Profile from the dropdown menu

    desktop activating image 1


    2. Under Security and Email Details click on ‘Two Factor Authentication’ button

    desktop activating 2


    3. You are now on Profile screen in MyAccount. Scroll down to the bottom of the page to Security Settings and switch on the Two Factor Authentication button to enable 2FA.

    desktop activating 2fa 2


    4. Scan the QR code on the screen.
    To do so, download Google Authenticator (free application) from the App Store or Google Play.
    Scanning the code connects Google Authenticator to your City Index Account.

    desktop activating 2fa 3


    You are now set! 2FA is enabled.

    Activating 2FA on Mobile



    1. Log into your trading account on City Index mobile app and from the menu go to Settings under MyAccount

    mobile app activating 2fa 1



    2. You are now on Profile screen in MyAccount. Scroll down to the bottom of the page to Security Settings and switch on the Two Factor Authentication button to enable 2FA mobile app activating 2fa 2
    3. Scan the QR code on the screen.
    To do so, download Google Authenticator (free application) from the App Store or Google Play. Scanning the code connects Google Authenticator to your City Index Account.
    mobile activating 2fa 3

    Note: If you are enabling 2FA on the same device as where Google Authenticator is installed - you can alternatively copy the key below the QR code into Google Authenticator app as seen below Enter a provided key.
    mobile app activating 2fa 4
    You are now set! 2FA is enabled.

    Logging in after 2FA is activated

    You will be prompted with entering a verification code each time you try to log into City Index trading platform after entering your Username and Password. The verification code is to be retrieved either from Google Authenticator app or email/SMS (this is according to your selection on the screen) and keyed into the City Index trading platform.

    It is recommended you use Google Authenticator for generating the verification codes. This is a user friendly, free application, rather than using email or SMS. Please check with your mobile provider as you may incur a charge for receiving an SMS.

    Logging in on Desktop


    1. Key in your Username and Password
    logging in after activation 1
    2. Key in your 2FA authentication code. Retrieve your code from Google Authenticator or choose to have the code sent to you via email/SMS logging in after activation 2
    Logging in on Mobile


    1. Key in your Username and Password
    mobile app logging in after act 1

    2. Key in your 2FA authentication code.

    Retrieve your code from Google Authenticator or choose to have the code sent to you via email/SMS
    mobile app logging in after act 2

    Disabling 2FA

    If you have decided to disable 2FA on your City Index account you may do so by disabling the 2FA button. You will be requested to enter a verification code to complete the disablement.

    On Desktop


    desktop disabling 1

    On Mobile

     mobile app disabling 2fa 1

    Activating 2FA directly from MyAccount


    You may also activate 2FA directly from MyAccount, without logging into the trading platform.

    Activating 2FA on Desktop


    1. Log into MyAccount using the same Username and Password you are using to login to the City Index trading platform.

    desktop activating 2fa 1

    2. You are now on Profile screen in MyAccount. Scroll down to the bottom of the page to Security Settings and switch on the Two Factor Authentication button to enable 2FA.

    desktop activating 3 image

    3. Scan the QR code on the screen.
    To do so, download Google Authenticator (free application) from the App Store or Google Play. Scanning the code connects Google Authenticator to your City Index Account.
     desktop activating 4
    You are now set! 2FA is enabled.


    Activating 2FA on Mobile


    1. Log into MyAccount using the same Username and Password you are using to login to the City Index trading account. mobile activating 2fa 1


    2. Go to the menu and choose Settings and then Profile

    mobile activating 2fa 2
    3.Scroll down to Security Settings and switch on the 2FA button

    mobile app activating 2fa 3
    4. Scan the QR code on the screen. To do so, download Google Authenticator from the App Store or Google Play mobile activating 2fa 4

    Note: If you are enabling 2FA on the same device as where Google Authenticator is installed - you can alternatively copy the key below the QR code into Google Authenticator app.

    You are now set! 2FA is enabled.

    FAQs

    1. Can I set up 2FA on all my accounts at City Index?
    Currently 2FA is not compatible with MT4 trading platform or on our Demo platforms.

    2. Having trouble setting up 2FA?
    Contact Client Management team who are on hand to assist you with the set up.

    3. I have an Apple device running iOS version 7 (or older). I have enabled 2FA on Web and now locked out of the City Index platform on mobile. What do I do?

    Devices using iOS 7 or older are not compatible with City Index latest trading Apps that offer 2FA functionality. You may continue to use 2FA and access the trading platform on Web or disable 2FA if you wish to continue using the mobile app.

    4. I received the 2FA verification code via SMS/email but when submitting it looks like the code has expired. What shall I do?
    The validity time of the verification code is 5 minutes. If you have exceeded this timeline when submitting the code – you will need to request for a code once again, and make sure you submit the code immediately on the City Index trading platform.

    5. Where can I read the 2FA Risk Awareness Statement?

    The full Risk Awareness Statement on 2FA can be found here.


    6. Where can I read the City Index IT Security Policy?

    The City Index IT Security Policy can be found here.

    7. How do I update my mobile number, as I would like to receive the 2FA verification code to my mobile phone?
    Updating your mobile number may be done from the platform. First log into your account, then go to Profile on the menu, then click the Two Factor Authentication button which will lead you to the Profile Information section where you can edit your number.