Still can't find an answer to your question? Please feel free to contact our Client Management team at +65 6826 9988 or email us at enquiries@cityindexasia.com
Q: What can I do in case of a dispute?
At City Index, we are committed to providing a high standard of service to our customers. If you have a complaint against City Index Asia, we request that you advise our Customer Services team or Compliance Manager in the first instance of your complaint in writing (with all relevant details). We will thereafter investigate your complaint promptly and fully.
Customer Service Number: +65 6826 9988 (worldwide)
Email: enquiries@cityindexasia.com
Address:
City Index Asia Pte Ltd
6 Battery Road
#20-01
Singapore 049909
In the event that you are not satisfied with our response, you may file a complaint to the Financial Industry Disputes Resolution Centre Ltd (“FIDReC”), which provides an independent disputes resolution scheme, of which City Index Asia is a member.
To file your complaint with FIDReC, you should send the necessary documents and information to: 112, Robinson Road, #13-03, HB Robinson, Singapore 068902. Alternatively, you may email to info@fidrec.com.sg, fax to 6327 8488 or call 6327 8878. For more details on FIDReC, visit the FIDReC website at http://www.fidrec.com.sg/.